1. Nature of Digital Goods & Instant Delivery
Kwesh Studio (operated by Toggle Technology at https://kwesh.in) provides immediate, on-demand digital assessment authoring and vector PDF generation services.
When you complete a checkout transaction of ₹199 (or discounted rate) via our payment gateway (Razorpay), your question paper draft is cryptographically unlocked immediately (0-second electronic delivery), and the diagnostic watermark is permanently removed to allow instant printing and PDF downloading.
2. Cancellation Policy
Because our services are digital and delivered instantaneously upon cryptographic payment confirmation:
- Pre-Payment Cancellation: You can discard, edit, or cancel any exam paper draft at any time prior to initiating checkout without incurring any charge.
- Post-Payment Cancellation: Once an order is confirmed by Razorpay and the unwatermarked paper file is unlocked in your studio account, the digital delivery is deemed complete and cannot be cancelled or reversed.
3. Refund Eligibility & Scenarios
Toggle Technology is committed to fair customer practices. You are entitled to a full refund under the following circumstances:
A. Duplicate / Multiple Deductions
If your bank account, credit card, or UPI app was charged multiple times for a single paper unlock due to a network lag or gateway retry, all duplicate excess charges will be refunded in full without question.
B. Payment Debited But Paper Remained Locked
If an amount was debited from your account, but an unexpected server error prevented the paper from unlocking, and our engineering team cannot manually restore your unlocked paper within 24 hours of notification, a 100% full refund will be issued.
C. Severe Rendering Defect
If the generated PDF suffers from an irrecoverable server-side rendering error that prevents printing, and you notify us within 3 days of purchase with the relevant Paper ID.
4. Refund Processing Time & Mode of Payment
- Timeframe: Once an eligible refund request is approved, our finance department initiates the reversal within 24–48 hours.
- Credit to Account: Funds are processed via Razorpay and will reflect back in your original source account (UPI, credit/debit card, or bank account) within 5 to 7 working days, depending on your bank’s clearance cycle.
- Currency & Charges: Refunds are processed in Indian Rupees (INR) for the exact amount paid. Toggle Technology does not deduct processing or gateway fees on approved refunds.
5. How to Submit a Refund Request
To request a refund, please email our support team with your transaction details:
Support Email: support@kwesh.in (CC: support@toggletechnology.in)
Subject Line: Refund Request — [Razorpay Payment ID or Order ID]
Information to Include:
- Registered Educator Email Address
- Razorpay Payment ID (e.g. `pay_...`) or Order ID (`order_...`)
- Paper Title or ID from your Studio Dashboard
- Brief description of the issue or screenshot of the transaction receipt